User Policies

User Policies 

Showable is a privately held company based in Australia, by using any website on the Showable platform you are agreeing to our various policies below.  The below policies are intended for every user of our websites and platform.

Please contact us for our retailer’s terms of service document. 

Returns Policy

Change of mind, or product not as expected

Customers have 30 days to send any unwanted items back to Showable.

Customers will be responsible for the return shipping but Showable will take care of a refund or exchange as long as the products are in a new, resalable condition.

Customers have up to 90 days to return for a full product refund, shipping costs will not be included.

If the items arrive back damaged or used Showable will not provide the customer with an account credit or refund.

Damaged Products/Deliveries

Showable’s at the time of shipment guarantee that your product is free from defects in materials and workmanship. If the order contains a faulty item or arrives damaged Showable will cover the return shipping (on domestic orders if required). If Showable determines that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the price of the product.

If a parcel arrives with obvious damage, please make sure this damaged is noted before you sign to receive it. If possible please take a photo before you open the package and document any damage you discover. 

You must notify Showable within 24 hours of receipt of the product if your shipment is damaged. This will enable Showable to process a claim with the selected delivery partner. After this timeframe, most delivery partners will not accept responsibility for a damaged delivery this could affect Showable’s ability to process a full refund or exchange.  

Shipping Policy

Delivery Time Frames

All items sent within Australia include tracking – and in most cases are sent via Australia Post’s Express Post system. We pride ourselves on our fast dispatch and aim to dispatch all orders within 1 business day of receiving payment whenever possible. 

 We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Estimated delivery times to major metropolitan cities are approximate: NZ 2 to 5 business days, Asia Pacific 3 to 7 business days,  Rest of the World 5 to 15 business days. 

 When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Delivery Charges

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.

While every effort is made to make sure our estimates are accurate, due to circumstances outside our control it is possible for the actual shipping cost to be more or less than our estimate, in every case you will be charged the actual delivery cost and may be provided with a credit or refund, or may be charged the extra amount if required. 

Customs, Border Control, & Local Laws

Certain products may have restrictions placed on where they can be delivered. While Showable takes care to maintain our knowledge of these situations and advise when we notice a problem we do not guarantee that any particular item or shipment will not face inspections, delays, or be stopped as your parcel crosses State or National borders. It is your responsibility to ensure the products you select can enter your country or state, Showable will not provide a refund for items not delivered becuase of Customs, Border Control, or Local Laws.

 Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Showable.com.au or any associated website operated by Showable, you are accepting the practices described in this Privacy Notice.

The information we learn from customers helps us personalise and continually improve your shopping experience with Showable. Here are the types of information we gather.

Information you give us:

We receive and store any information you enter on our web site or give us in any other way. You provide most such information when you price, ship, participate in a contest or questionnaire or communicate with customer service. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom packages have been shipped, including addresses and phone number; people (with addresses and phone numbers) listed in your address book; content of reviews and e-mails to us; personal description; and financial information, including social security and driver’s license numbers. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customising future shipping for you, improving our site, and communicating with you.

Automatic Information:

We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use “cookies,” and we obtain certain types of information when your web browser accesses showable.com.au Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; shipping history, which we sometimes aggregate with similar information from other customers to create features such as shipping circles and top shippers; the full Uniform Resource Locator (URL) clickstream to, though, and from our Web site, including date and time; cookie number; routes you searched for; and the phone number you used to call our service numbers. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. A number of companies offer utilities designed to help you visit Websites anonymously. Although we will not be able to provide you with a personalised experience at showable.com if we cannot recognize you, we want you to be aware that these tools exist.

Behavioural “retargeting” Advertising:

We use third-party advertising companies to serve ads when you visit our website. these companies may use information (not including your name, company, address, email address, or telephone number) cookies or web beacons to collect non-personally identifiable information such as IP address, pages viewed, and if a conversion and other information about your visits to this and other Web sites in order to provide advertisements about products and services of interest to you.

Email communications:

To help us make emails more useful and interesting, we often receive a confirmation when you open an email from Showable if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive email or other mail from us, please go to the My Account link in the header of any Showable page and adjust your Newsletter preferences.

Information from other sources:

We might receive information about you from other sources and add it to our account information. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next shipment or communication more easily; account information, purchase or redemption information, and page-view information; pricing criteria and pricing result information; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit services to some customers.

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.

Affiliated businesses we do not control:

We work closely with our affiliated businesses. Examples of co-branded and joint offerings include carriers which handle the delivery of your packages, and brokers which provide your packages with cargo insurance. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.

Agents:

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. they have access to personal information needed to perform their functions but may not use it for other purposes.

Promotional offers:

Sometimes we send offers to selected groups of our customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please go to the My Account link in the header of any Showable page and adjust your Newsletter preferences.

Business transfers:

As we continue to develop our business, we might sell or buy business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that we or substantially all of our assets are acquired, customer information will, of course, be one of the transferred assets.

Protection of Showable and others:

We release account and other personal information as necessary to enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

Law Enforcement:

Showable’s policy is to notify members of requests for their data unless it is prohibited from doing so by statute or court order. Law enforcement officials who believe that notification would jeopardise an investigation should obtain an appropriate court order or other processes that specifically precludes member notification.

With your consent:

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

We reveal only the last five digits of your credit card numbers when confirming a shipment. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Showable gives you access to a broad range of information about your account and your interactions with Showable for the limited purpose of viewing and, in certain cases, updating that information. If you are under 18, you may use Showable only with the involvement of a parent or guardian.

If you choose to visit Showable, your visit and any dispute over privacy are subject to this Notice and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of the states of Queensland and Tasmania. If you have any concerns about privacy at Showable, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Terms of Use will change also. You should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

If you have any questions about this privacy statement, the practices of this site or your dealings with Showable, please contact Customer Support. 

 Changes to our Policies 

Our Policies are subject to change without notice.

Please visit our website site often to keep up to date with our latest policies.
If we decide to change our policies, we will post those changes on this page.

This policy was last modified on 29 September 2019

 Contacting Us

 If there are any questions regarding this privacy policy you may contact us using the information below.

Showable Pty Ltd

Head Office:
113 Harrington Street
Hobart TAS 7000

Postal Address:
GPO Box 83
Hobart, TAS, 7001

Phone:
International +61 3 6144 9344
Landline 03 6144 9344
Australia Free Call: 1800 934 122

ABN: 17633032603
ACN: 633032603